Corporate Culture

Behind the scenes of many bookstores and libraries across America is Ingram Book Group. For 40 years, we have set the standard for providing customers with comprehensive supply chain management aimed at reducing costs, improving customer service, minimizing inventory investments, and speeding up product delivery.

In the beginning, we had only a few hundred customers. Now over 30,000 booksellers and libraries count on Ingram Book Group to deliver the highest level of customer service on a daily basis. And, delivering impeccable customer service is the motivation behind everything we do! It’s the key driver of bottom-line results! But to maintain that excellence in customer service, we have to do more than take care of today’s orders. We must look into the future, know what additional products and services our customers will need, and ensure that Ingram is in the best position to deliver them.

How does a company such as Ingram Book Group achieve and maintain a leadership role in such a highly competitive, demanding industry? We do it one customer at a time…one day at a time…one order at a time.

What’s the secret? We hire the best people. We provide our customers with the right information to make good decisions and innovative tools with which to execute. We maintain a highly efficient distribution system utilizing the latest technologies and distribution models. We focus on anticipating the needs of our customers. It’s all about being an innovative partner with our customers, providing services and solutions that maximize their ability to be successful in their business!

Ingram Book Group sets the standard for the industry every day, producing extraordinary results for our customers over and over again! It’s our tradition at Ingram...a tradition of being the best!