| The emerging e-tailer business model requires a reputable support team to ensure optimum customer service at a reasonable price. Ingram Book Company offers that
support. The Ingram Fulfillment Service team partners with you to create an e-commerce presence reflective of your company. From your company name on the packing
slip and shipping label to specialty inserts with each order, our goal is to help you create a satisfied, repeat customer while supporting your branding success.
As more e-tailers come to the forefront, you must become the leader in customer service to create loyal, repeat customers. Ingram Fulfillment Services is here to
help you succeed.
Additional services such as Gift Wrapping, Customized Packing Slips/Shipping Labels, Inserts, Gift Tags, Line-Level Messaging, Marketing Messages, Imprinting of Bibles,
and Logos are also available.
Frequently Asked Questions
Getting Started
View complete details and download an application to get started!
Client Support
Our Client Support Department is available to assist your Customer Service Representatives with inquiries about your orders via phone, fax, or email Sunday–Saturday 6:30–10:30 p.m.
Your Account Manager will be your direct contact and will oversee any issues regarding your account.
Ordering Systems
We support ANSI X.12 and ASCII electronic file formats, sent via FTP.
Shipping
All orders received before 10:00AM local DC time will ship the same business day. For speed of delivery and lower freight costs, we offer a variety of domestic
and international carriers and shipping methods and ship from strategically placed warehouses across the US.
Databases
In addition to Fulfillment Services, we offer many informational products that allow you to develop customized databases using our complete product listing. Ingram
Data Services offers several product information tools such as content@ingram. For a comprehensive list, visit http://www.ingrambook.com/programs/electronic.asp or call Ingram Customer Systems at 800-937-7978.
|
